FAQ

Frequently Asked Questions

All answered for you below, if you have a question please send us a message.

Where is LAUNCH ZONE located?


Click on our Locations page to find your closest LAUNCH ZONE and see our venues coming soon.



Is there a size or age limit?


Safety is our priority at LAUNCH ZONE. As such, LAUNCH ZONE features a Junior Zone for children under 5, and has staff members and referees in each zone to make sure that everyone stays safe whilst enjoying our facilities.

Do I need to book before I come?


LAUNCH ZONE asks that all bookings be made online and in advance to avoid disappointment.LAUNCH ZONE can take 200 people per hour, but to be sure you won’t miss out, simply click on our Book Now page, to check our availabilities and book in for a session. 



Can I pay when I get there?


To speed up the process when you arrive at LAUNCH ZONE and get you jumping as quickly as possible, we recommend pre-payment online. However, payment facilities are available onsite at LAUNCH ZONE if you are unable to pay online.

Is my booking refundable or transferrable?


Unfortunately all bookings are non-refundable and non-transferrable.

When should I arrive for my booked session?


LAUNCH ZONE recommends that you arrive at least 15 minutes prior to your booked session.

What are the different types of tickets? What type should I buy?


General Admission - General admission tickets are available for everyone from ages 6 and up. General admission provides access to all areas within LAUNCH ZONE. It is recommended that the Olympic Wall only be used by more experienced jumpers with the appropriate skills. 


Junior Admission – Children under 5 years old are able to book a junior admission ticket. With a dedicated area separate from the larger zones, this restricted area is a fun, safe zone for children to jump in. 


School Students – LAUNCH ZONE offers discounted rates for schools to book tickets for sporting classes and excursions. For school bookings contact us on 1300 LAUNCH or email enquiries@launchzone.com.au To look at our prices visit our Book Now page.

What should I wear?


LAUNCH ZONE recommends that all bouncers wear athletic clothing. Our special LAUNCH ZONE socks that include a rubber grip sole are compulsory, and are required when bouncing for safety and hygiene reasons. These socks incur an additional $2 fee upon your visit. These socks are reusable so you can bring them back with you on your next visit



Can I bring in my own food?


Unfortunately you will not be able to bring in your own food. However, our Launch Café is sure to have something to your taste, with delicious food made fresh on site every day. 


Is jumping at LAUNCH ZONE good for me?


Yes! Jumping is a great way for you to exercise, check out our About page to see how good trampolining is for you.



It is safe at LAUNCH ZONE?


At LAUNCH ZONE we are dedicated to making sure your visit is both fun and safe. For more information see our Safety page.